Job Description

This is an entry level position with excellent growth opportunities. As an ideal candidate, you'll be someone who is always prepared to do what it takes to deliver value to the customer: comfortable with looking for new solutions to issues, balanced with meeting the needs of the business. In addition to meeting the technical requirements of the position listed below, you will also be self-motivated and detail-oriented, with the ability to work either independently or in a team environment, have creative problem solving skills, the ability to balance, prioritize, and handle competing demands on time and attention. Additionally, the nature of development means that priorities are always changing, so maximum flexibility is desired.

Duties and Responsibilities include

Working in all phases of the development cycle, you’ll participate in design, planning, coding, testing, release, and maintenance with strong emphasis on ensuring that version compatibility, consistency, and accuracy are maintained. You'll be expected to work collaboratively with the Development Team, management and coworkers to continuously improve not only the products and services offered to clients, but our internal processes as well.

Position Requirements

• Ability to clearly express or communicate ideas verbally and in writing
• Ability to cooperate, work collaboratively, listen to others, and gain cooperation of others
• Ability to adhere to requirements & specs, and to collaboratively build them when absent
• Competency with Windows platforms
• Competency with VB.NET or C#, ADO.NET, and MSSQL 2000 and 2005
• Competency with Object Oriented Programming (classes, including properties, methods, and events)
• Ability to write and organize code for maintainability, scalability, and flexibility
• Ability to debug; logical approach toward troubleshooting
• Ability to find simple solutions to complex problems
• Commitment to completing fixed-deadline projects on time
• An undergraduate degree in computer science or a related field

Desired Qualifications

• Competency with Crystal Reports, SQL Reporting Services or similar reporting engine
• Competency with Visual Source Safe
• Competency with Microsoft IIS, ASP.NET, PHP or Perl, Front Page, and HTML
• Healthcare experience is also desirable
  
  

Client Operations Liaison

Job Description

Responsible for providing internal and external client support by managing and organizing client follow up.

Duties and Responsibilities include

• Manage/oversee broad client communications
• Manage/oversee/handoff client issues
• Work closely with department managers to solve workload issues and refine practices
• Organize process flow
• Back up technical/administrative support

Position Requirements

• Strong organizational skills
• Strong process development and project management skills
• Ability to see the bigger picture and connect dots
• Strong written, verbal and interpersonal skills
• Technical aptitude
• Must be detail oriented
• Must have good time management skills
• Must be flexible and able to adapt to changing priorities
• Must have the ability to work independently
• Must be resourceful and self-sufficient
• Ability to prioritize in a fast-paced environment
• Experience with MS Office products

Desired Qualifications

• Experience with home care or other health care settings
• Experience with GoldMine, SalesForce, Excel, MS Access
  
  

Technical Support Analyst

Job Description

This position is responsible for technical support, training and product implementations for OCS' healthcare product suite from our national client base. You will work with all levels of end-users, from data entry operators to clinicians and nursing supervisors to IT and MIS administrators. Because this position represents the "face" of OCS, you will maintain and enhance OCS' reputation for excellent client support.

Job Responsibilities include

• Complete, escalate and/or follow up on client's support inquires
• Perform and monitor new client software implementations
• Perform data importation processes
• Create and update support documentation
• Document client interactions into call tracking system
• Provide group and one-on-one training via tele- or web-conferencing
• Identify software improvement opportunities
• Other duties as requested or assigned

Position Requirements

• Strong verbal and interpersonal skills
• Strong technical trouble-shooting aptitude
• Experience with MS Office products, including MS Access
• Strong organizational skills
• Ability to work independently and establish priorities
• Ability to multitask, take initiative and work collaboratively with others in
  a fast-paced environment

Desired Qualifications

• Experience with home care or other health care settings
• Experience with Goldmine, WebEx and SQL
• Experience with Citrix strongly desired
• Basic skills in data analysis helpful
• Experience in training or coaching groups or individuals
  
  

Data Analyst I

Job Description

This position assists with the custom analysis of health care data for both internal and external clients. The position may also be involved in the design and specification of new products around health care information.

Job Responsibilities include

• Performs custom data analyses
• Tracking, processing, and managing of client information and data files
• Write functional specifications/requirements for projects
• Create user documentation
• Produce and/or provide internal education
• Creates presentations using results of data research
• Works on special projects

Position Requirements

• Up to 2-3 years experience in data management, analysis or informatics skills
• Experience with SQL
• Strong verbal and written communication skills, with the ability to clearly explain technical information
• Good project management skills including ability to manage competing deadlines
• Good skills in MS Office, specifically Excel and Access
• Attention to detail
• Ability to prioritize issues in a fast-paced environment
• Able to work with software developers to execute specifications

Desired Qualifications

• Healthcare experience or background preferred
• Experience with coding in SAS and/or SPSS
  
  

Regional Sales Director

Job Description

This position is responsible for using consultative and solution selling skills for new account development and/or expanding or upselling existing client accounts. You will sell to direct end-users, administrators and C-level executives. Utilizing your skills in prospecting and qualifying, you will expertly make web-based and in-person presentations to key decision makers in your territory. OCS' Regional Sales Directors operate as part of a tightly knit team and actively work to create opportunities for one another.

Some travel will be required (<20%).

Job Responsibilities include

• The ability to identify prospective clients through a variety of contacts, including trade shows, referrals, and outbound prospecting
• Formulating sales objectives, compiling and analyzing competitive sales information
• Maintaining accurate records of sales activities and ongoing customer contact
• Developing an expert knowledge of OCS' products and services
• The cost-effective use of company resources to produce revenues
• Recommending actions pertaining to new product development
• Meeting or exceeding quotas on a consistent basis

Position Requirements

This position requires a strong B2B sales background, with a current proven history of quota achievement and business development. You should be very familiar with all phases of the sales cycle from building a sales pipeline through follow-up

• Successful selling to high level healthcare executives to independent owner/operators
• Maintain accurate records of ongoing sales, customer contact and relationship building activities
• Be an excellent communicator (verbal, written, good presenter)
• Strong telephone/prospecting skills, with the capacity to gain credibility quickly
• Experience in drafting sales presentations and proposals
• The ability to prioritize and learn quickly
• Intermediate-to-advanced skills in MS Office and the internet
• An enthusiastic and highly motivated personality coupled with tactful and skilled persistence
• The ability to successfully work as part of a larger team as well as independently

Desired Qualifications

• Healthcare experience or background preferred
• Experience in technology or a technical aptitude is desired
• Experience using WebEx or similar web-based presentation tool
• Formal sales training
  
  

Performance Improvement Educator

Job Description

The primary role of this position is the day-to-day interaction with clients assisting in the interpretation of their clinical, operational, and financial home health data while providing guidance in the utilization of OCS products. This role reports to OCS' Director of Education and must be Seattle based.

Job Responsibilities include

• Provide clients interpretation, strategic use and practical application of OCS data, reports and products
• Ensure client satisfaction by being an integral part of the "life cycle" of the client from product implementation through the contract renewal cycle
• Initiate client outreach calls as appropriate and/or assigned
• Facilitate client interaction through group teleconferences and trainings as appropriate
• Assist in developing, creating and implementing CEU approved training materials
• Provide on-site client trainings and/or presentations as appropriate for client and company needs
• Document client interactions in call tracking system
• Integral member of the client operations team serving as clinical liaison
• Create content and speak at industry conferences and trade shows
• Back-up to Director of Education
• Other duties as assigned

Job Requirements include

• In-depth industry knowledge with health care experience required
• Must possess a solid familiarity with the concepts of OBQI/PI
• Must have broad-based skills in data analysis
• Must be able to create content and professionally present to individuals and groups
• Must be able to communicate clearly, both verbally and in writing
• Must possess strong organizational skills and initiative, as well as the ability to work independently and establish priorities appropriately
• Must be able to multi-task and work collaboratively with others in an often fast-paced environment
• Licensed RN
• Minimal to Moderate travel required

Desired Qualifications include

• Home Health and/or Hospice experience
• Experience with MS Office products (particularly PowerPoint and Access)
• Experience with Goldmine and WebEx
• BSN Preferred
• Education and/or training background
  
  

National Accounts Director

Job Description

This position is responsible for the sale of OCS offerings to new and existing high potential sales accounts. Using a consultative sales process you'll expertly guide
C-level executives, administrators and direct end-users to realize the clinical, operational and financial advantages of using OCS' data tools to achieve their organizations' goals. You'll use web-based and in-person presentations to key decision makers to develop new accounts and expand the depth and breadth of offerings to current accounts. Engaging with OCS' internal departments you'll help direct resources to fulfill product and service deliverables. Some travel will be required (<20%).

Job Responsibilities include

• Identifying, developing, and closing opportunities with prospective national or major account clients and upselling existing accounts
• Justifying and demonstrating how using data will achieve the client's financial, clinical and operational goals
• Developing credibility, trust and commitment in all of your interactions
• Development and implementation of sales plans designed to achieve revenue goals
• Ensuring timeframes and deliverables are met in the sales process, and ensures that post-sales teams provide quality service to all assigned clients
• Creating relationships with existing clients to facilitate contract renewal and retention efforts
• Recommending actions pertaining to new product development
• Representing the organization at industry and association events
• Meeting or exceeding quotas on a consistent basis

Position Requirements

• This position requires a strong organizational selling background, with a proven history of quota achievement and a track record of success managing a large base of high profile accounts
• The successful candidate will possess the ability to present and articulate competitive advantages of our products to different audiences through
  web-based and in-person demonstrations
• Candidates must possess initiative, have exceptional communication and presentation skills, and the ability to prioritize in a fast-changing market
• Must have the ability to identify prospective clients through a variety of contacts, including trade shows, referrals, and outbound prospecting
• Superior negotiation skills at an enterprise level
• Comfortable with solution selling

Desired Qualifications

• Healthcare experience or background strongly preferred
• Experience in technology or a technical aptitude is preferred
• Experience using WebEx or similar web-based presentation tool
  
  

Product Manager I

Job Description

This position helps manage and coordinate product enhancements and new product development, including market research, design, and documentation. Performs data analysis and internal training, and works on special projects.

Job Responsibilities include

• Responsible for managing an assigned list of OCS products
• Market, product, and competitive research
• Coordinates and communicates with other OCS teams during the development and release of new products and product enhancements
• Documents the functional requirements of new products
• Develops user documentation and educational materials
• Performs internal and external product training
• Performs custom queries and data analysis for internal and external clients
• Assists in Data Team projects
• Supports other departments and clients (indirectly through client services and/or directly in special situations)
• Other duties as assigned or requested

Position Requirements

• One to four years experience managing products and/or projects
• Strong analytical capabilities
• Good time management, prioritization and organizational skills are a must
• Excellent oral, written, interpersonal, and consensus-building communication skills
• Proficiency in MS Office, including Excel, PowerPoint, and Access
• Bachelor's degree in a related field

Desired Qualifications

• Healthcare experience
• Familiarity with software programming and database concepts
• Experience with SQL