A Powerful Performance Management Tool

A comprehensive patient satisfaction program - with a systematic approach to capturing and evaluating patient perception as a key indicator of overall performance - OCS-Customer Pulse patient satisfaction reports deliver hard data in the context of benchmarking, not subjective information, to help agencies make better, more informed decisions.

Understanding how a change in just one practice affects a patient’s perceived experience is key. OCS-Customer Pulse’s verbatim comment reporting provides an immediate alert when risk management issues are at hand, allowing agencies to proactively take action.

OCS is the only source of integrated information that provides agencies with a 360 Degree view of performance! OCS – Customer Pulse links clinical, financial, operational, visit utilization, and patient satisfaction information at the patient level!

OCS incorporates results derived from patient satisfaction surveys into the OCS data warehouse to facilitate simple, flexible, and comprehensive performance reporting.

OCS-Customer Pulse patient satisfaction survey utilizes instruments, developed and tested for validity and reliability, to capture patient satisfaction information in the following areas:

• Nursing Care
• Therapy Care
• Staff Behavior
• Coordination of Care
• Overall Quality of Care  Received

OCS is the Market Leader
Our core competence is benchmark data warehousing. We specialize in integrating information and creating actionable business intelligence. We further distinguish ourselves by offering our clients Patient Satisfaction surveys and reports that include

• Full survey administration—let us handle all the details!
• Tested, reliable surveys and reports
• National benchmarking through OCS’ extensive comparative database
• Timely results and online access 24 hours a day to data and reports
• Verbatim Comment Reporting to assist with Risk Management
• Customization available to meet unique organizational needs
• Digital scanned images of completed surveys
• Quarterly comprehensive reporting package available on-line

OCS-Customer Pulse patient satisfaction reports give you insight as to where you are now, help you decide where you want to be and to quickly measure how effective the solutions you implement are in taking you there.

Trust the national leader in benchmark business intelligence to capture and integrate patient satisfaction into your performance scorecard!